We strive to ensure your satisfaction with every purchase. To help you understand our refund process, please carefully review our policy below:
Refund Window:
Refunds can be requested within 2 days from the date of purchase.
Proof of Purchase:
To qualify for a refund, you must provide the original receipt or proof of purchase.
Eligibility:
Refunds are applicable only for items that remain in their original, unused, and undamaged condition.
Wrong Size:
Refunds will not be issued for items purchased in the incorrect size. Please consult the size chart before making a purchase.
Excluding Shipping Fees:
The refunded amount will exclude any shipping or handling fees applied during the initial purchase.
Processing Time:
Refunds will be processed within 3 to 5 working days from the date the returned item is received.
Payment Method:
Refunds will be issued using the same payment method used for the original purchase. For credit card payments, the refund will be credited back to the same card. Refunds for alternative payment methods will be processed accordingly.
Condition of Item:
Ensure the returned item is in its original packaging and maintained in its initial condition. Items showing signs of use, wear, or damage may result in a reduced refund amount or rejection of the refund request.
Refund Process:
To initiate a refund, follow these steps:
- Contact our customer support team within 2 days of your purchase to formally request a refund.
- Provide the original receipt or proof of purchase.
- Follow the instructions from our customer support team to facilitate the return of the item.
Cash Refunds Not Offered:
We do not offer cash refunds. Refunds will be processed using the same payment method as the original transaction to ensure transparency and accuracy.
Contact Information:
For inquiries or assistance with the refund process, please contact our customer support team via email or call/WhatsApp at +254733131155.
Additional Conditions:
Refunds are subject to our discretion and may be declined if the returned item does not meet the outlined criteria.
We value your understanding of our refund policy. Should you have any questions or need further clarification, do not hesitate to reach out to our dedicated customer support team.
Visit us at Affordable Market Kenya for more information.